Thank you for your recent purchase from Tetra Gulf Trading. We are committed to providing you with a positive shopping experience, and we understand that sometimes items may not meet your expectations.
Return Eligibility
- Timeframe: Returns must be initiated within 3 days of the received date.
- Condition: Items must be in their original, unopened condition with all tags and labels attached.
- Exclusions: Personalized or custom items, sale items, and digital products are generally not eligible for returns.
Return Process
- Contact Us: Please contact our customer service team info@tetra-gulf.com or +966571591671 to initiate a return.
- Authorization: We will provide you with a return authorization number (Fedex) and instructions.
- Packaging: Carefully repackage the item(s) in the original packaging, including all accessories.
- Shipping: Ship the item(s) to the return address provided in the Fedex, using a traceable shipping method. Please retain a copy of your shipping confirmation.
- Refunds: Refunds will be processed within 7-15 business days of receiving the returned item(s). Refunds will be issued to the original payment method.
Shipping Costs
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
- Original Shipping: If you received free shipping on your original order and the return is not due to our error, we may deduct the original shipping cost from your refund.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
Additional Information
- Exchanges: Exchanges are subject to availability and may require a restocking fee.
- Sale Items: Sale items are typically not eligible for returns or exchanges.
We appreciate your understanding and cooperation. If you have any further questions, please do not hesitate to contact our customer service team.
Sincerely,